Common questions

I work only for you — not a hospital or insurer. I research, translate medical information into plain language, prepare and attend appointments, coordinate care across providers, and fight billing errors and claim denials. You make the decisions; I make sure they're informed ones.

No. I don't diagnose, treat, or give medical or legal advice. I help you understand your options, ask the right questions, and get the most out of the licensed professionals on your team.

The first 20-minute consultation is free. After that, work is billed hourly or as a flat-fee package depending on scope — you'll get transparent pricing in writing before anything begins. Details are on the fees page.

Yes. Appointment accompaniment is in person in the LA area; everything else — research, coordination, billing review, phone and video appointments — I do virtually, nationwide.

Completely. I follow strict privacy practices, and nothing is shared with anyone — including family members — without your explicit permission. See the privacy notice for specifics.

Because I've lived it. I've had chronic pain since childhood, much of it without a clear diagnosis. People whose cases span multiple specialists — or don't fit neatly anywhere — are the people the system fails most often, and the cases I'm most passionate about. My story explains why belief comes first.

Hospital and insurance advocates do important work, but they're ultimately accountable to their institutions. I'm hired directly by you, accept no referral fees, and answer to no one else — so every recommendation reflects your goals alone.

No — patient advocacy is not an emergency service. If you're experiencing a medical emergency, call 911. For urgent but non-emergency situations, mention the timeline when you reach out and I'll tell you honestly what's possible.